Shipping And Delivery - Swasthya Coffee

This Shipping and Delivery Policy describes how Swasthya Coffee Private limited processes, ships, and delivers orders placed through our website.

1. Order Processing

All orders are processed within 1–3 business days after successful payment
In case of high order volume or unforeseen circumstances, processing may be delayed. Customers will be informed accordingly.

2. Shipping Locations

We currently ship across India.
At this time, international shipping is not available unless explicitly mentioned on the website.

3. Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before payment.
Any free-shipping offers or promotions will be transparently communicated on the website.

4. Estimated Delivery Timeline

Delivery timelines vary based on the customer’s location:

Metro cities: 3–7 business days
Non-metro / rural areas: 5–8 business days

These timelines are estimates. Actual delivery may vary due to courier partner delays, weather conditions, regional restrictions, or other factors beyond our control.

5. Perishable & Food Product Disclaimer (Coffee Products)

Our products include coffee beans, ground coffee, and related consumables, which are food items.
While we ensure proper packaging to maintain freshness and quality, minor variations in aroma or texture due to transit conditions do not qualify as defects.
Products should be stored as per instructions mentioned on the packaging upon delivery.

6. Order Tracking

Once your order is shipped, tracking details will be shared via email and/or SMS.
Customers are responsible for tracking their shipment using the provided details.

7. Delivery Issues & Delays

We are not liable for delivery delays caused by:

Incorrect or incomplete shipping addresses provided by the customer
Unavailability of the recipient at the time of delivery
Courier service disruptions
Natural disasters, strikes, lockdowns, or government-imposed restrictions

8. Damaged, Missing, or Incorrect Orders

In compliance with Indian consumer protection norms:

If your order is damaged, missing, or incorrect, please notify us within 48 hours of delivery.
Customers must share clear photos/videos of the product and outer packaging for verification.
After verification, we will offer a replacement or refund, as applicable.

9. Failed Delivery or Incorrect Address

Customers are responsible for providing accurate delivery details.
Orders returned due to incorrect addresses or failed delivery attempts may be reshipped at the customer’s expense.
Refunds, if any, will be processed after deducting shipping and handling charges.

10. Need Help?

Customer Support Hours: [e.g., Mon–Fri, 10:00 AM – 6:00 PM IST]